Frequently Asked Questions:
Can I pick up my order in the store?
Yes! You can also pick up your order for free at our shop in De Haan.
During checkout, simply select ‘Pick up in store’. As soon as your order is ready for you, you will receive a confirmation email from us.
📍 Plaza d’Amanté
Zeedijk-De Haan 17/1
8420 De Haan
Tip: When you come to pick up your order, be sure to take a look around our shop. You might discover something else you love. 🤍
What is the return policy? How do I return an item?
Not quite what you were expecting? No problem. At Plaza d’Amanté, you can return your online order within 14 days of receipt.
How does a return work?
Register your return
Let us know within 14 days of receipt that you would like to return an order or part of it.
There are two ways to return items
You can drop off your return for free at our store in De Haan.
You can also send your return back to us by mail. The costs for return shipping are at the customer's expense.
Ensure your return is neatly packed
The items must be unworn and undamaged and, where applicable, provided with the original labels and packaging.
Return address
Plaza d’Amanté
Zeedijk-De Haan 17
8420 De Haan
Belgium
Refund
As soon as we have received and checked your return, we will refund the purchase amount using the same payment method you used for the original transaction.
Do you have any questions about your return? Please feel free to contact us. We are happy to help you.
Are certain purchases final?
Most online purchases can be returned within 14 days of receipt. However, there are some exceptions where the right of withdrawal does not apply.
This may be the case for, for example:
Personalized items that have been made especially for you;
Products with a limited shelf life, such as certain food items;
Sealed products that cannot be returned for hygiene or health reasons once the seal has been broken after delivery, such as certain beauty and cosmetic products.
When a product cannot be returned, we state this clearly with the relevant product in our webshop.
Do you have any doubts about a specific item? Please feel free to contact us before placing your order. We are happy to help you.
When will I receive my order?
We do our best to get your order to you as quickly as possible. 🤍
At Plaza d’Amanté, orders are processed and shipped twice a week. As soon as your package leaves us, you will receive a shipping confirmation with the necessary information to track your order.
The exact delivery time depends on the destination and the carrier.
Do you have any questions about your delivery? Feel free to contact us. We are happy to help!
What are the shipping costs?
Shipping costs are calculated based on the country of delivery and the size of your order. You will always see the exact shipping costs clearly during checkout, before you finalize your order.
We try to keep our shipping costs as transparent as possible, so that you know exactly what to expect in advance. 🤍
Prefer to pick up your order? You can also collect your online order for free at our shop in De Haan.
Where are your products made?
At Plaza d’Amanté, we work with various brands and suppliers, which means our products come from many different countries and regions.
We carefully select our collections based on quality, appearance, and the story behind each product. That is why we believe it is important not only to look at where something is made, but above all to consider the quality and the way in which the product is created.
The origin can vary per product. Would you like to know where a specific item was made? Feel free to contact us, and we will be happy to look it up for you. 🤍
Can I use an in-store gift card online?
At the moment, our gift vouchers are only available for purchase and use in our physical store in De Haan.
You therefore cannot currently purchase or use a Plaza d’Amanté gift voucher online in our webshop.
Would you like to surprise someone with a gift voucher? 🤍
You are most welcome to visit our store:
Plaza d’Amanté
Zeedijk-De Haan 17
8420 De Haan
We hope to offer our gift vouchers online in the future.
Can I earn Joyn points with my online order?
We are currently looking into how we can integrate Joyn with our webshop as well.
For the time being, you cannot yet earn Joyn points with your online order. Naturally, Joyn points continue to apply as usual in our physical store.
We will keep you updated as soon as it becomes possible online. 🤍